Rural Centrelink Agency

The rural Centrelink agency provides a free self-help facility where customers can conduct their business with the Department including:

  • Provide information products, forms and brochures
  • Access to a telephone for Department related business
  • Medicare phone claiming capability and reply paid envelopes for customers to forward receipts to support claims
  • Fax/photocopy facility for customers to forward material to the Department or for other related uses, such as faxing a job resume
  • Access to the Department’s self service products, for example, Internet for online service and automated telephone systems
  • Accepting Centrelink claim forms and documentation required to be lodged
  • Responding to customer enquiries and providing assistance, guidance or referral as appropriate

Access Point staff can sight and photocopy Proof of Identity documents for Centrelink (only) customers so that the customer does not have to send their original documents in the mail to support their claims.

Agents are not departmental staff and cannot:

  • Make any payments or decisions about payments
  • Review, assess or vary payments
  • Issue Electronic Banking Transfers, Medicare Cards or Health Care cards

Centrelink Hours:

  • Monday & Tuesdays: 1.00pm – 3.30pm
  • Wednesdays 1.00pm – 3.30pm
  • Thursdays: 1.00pm – 3.00pm
  • Fridays: 9.30am – 12.30pm

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If you would like to be part of a busy, valued & dynamic team of Volunteers working towards building a better tomorrow for your community you can contact us on (07) 41698400

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